Withdrawal and cancellation

No right of withdrawal for travel bookings

Under Section 312(7) of the German Civil Code (BGB), there is no statutory right of withdrawal for package travel contracts concluded online, by email or by phone.

By exception, a right of withdrawal exists where the contract was concluded away from business premises and the oral negotiations on which it is based were not held at your prior request (Section 312(7) sentence 2 BGB). In that case you will receive separate information on withdrawal.

If you book a single service for a specific date — such as a guided day tour — there is likewise no right of withdrawal under Section 312g(2) no. 9 BGB.

Cancellation before the trip

You may cancel the contract at any time before the trip begins (Section 651h BGB). We are then entitled to reasonable compensation, the amount of which is set out in the travel terms. You may prove that we incurred no loss or a lower loss.

No compensation is payable if unavoidable and extraordinary circumstances occur at or near the destination that significantly affect the performance of the trip or the carriage to the destination.

Transferring the booking to another person

Instead of cancelling, you may name another person to travel in your place, no later than seven days before the trip begins (Section 651e BGB). We may object if that person does not meet the requirements of the trip. Any additional costs caused by the change are owed jointly by both of you.